How long will it take to get my order?
Our process is divided into two phases:
- Handling: We take 1–2 business days to process, inspect, and pack your gear.
- Transit: Once shipped, your order typically arrives within 5–10 business days.
Bikes & Assembly
How assembled is my bike when it arrives?
All VoltTrail bicycles ship 95% assembled. You will typically only need to install the handlebars, front wheel, and pedals. Every bike includes a custom tool kit and a digital setup guide to get you on the trail quickly.
Can I return my order?
Yes. Eligible products may be returned within 30 days of delivery, subject to our Returns & Refund Policy.
Items must be unused, in their original condition, and include all original packaging.
What if I don’t like my bike after it arrives?
We offer a 30-day trail guarantee. If you aren't satisfied, you can initiate a return within 30 days of delivery. Bikes must be in "like-new" condition, and frames/components must be in their original packaging.
How long does a refund take?
Once your return has been received and approved, refunds are usually processed back to your original payment method within 5–10 business days, depending on your payment provider.
Do I need special tools to finish the assembly?
No. Every bike arrives 95% assembled and includes a custom VoltTrail tool kit containing everything you need to install the handlebars, front wheel, and pedals.
Can’t find what you’re looking for?
If our FAQs didn’t have the answer you needed, don't worry—the VoltTrail team is ready to help you get back on track. Whether you have a specific technical question about a build or need help with a custom order, use one of the options below to connect with us.
Direct Support Channels
- Email Rider Care: Send your detailed questions to support@VoltTrail.com. We aim to respond with technical solutions within 1 business day.
Other inquiries? Let's chat.
Please email us at support@VoltTrail.com