Terms of service

Welcome to VoltTrail.

These Terms & Conditions govern your access to and use of the VoltTrail website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

If you do not agree with these Terms, please do not use our website.

1. About VoltTrail

VoltTrail is an online retailer specialising in premium bicycles, electric bikes (e-bikes), mountain bikes, cycling components, accessories, and related products.

Business Address:
[Insert Your Business Address]

Customer Support Email:
[Insert Your Support Email]

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old, or you have permission from a parent or legal guardian.

  • The information you provide is accurate and complete.

  • You will use our website only for lawful purposes.

3. Products

We make every effort to display accurate product descriptions, specifications, colours, images, and pricing.

However:

  • Product colours may vary depending on your display settings.

  • Specifications may change without notice where updated by the manufacturer.

  • Product images are for illustration purposes and may show optional accessories not included with the product.

If a product description contains an error, VoltTrail reserves the right to correct the information before processing your order.

4. Pricing

All prices displayed on our website are in Australian Dollars (AUD) unless otherwise stated.

Prices may change without notice.

If a pricing error occurs, we reserve the right to cancel or refuse an order before dispatch. If payment has already been processed, a full refund will be provided.

5. Orders

Once your order has been placed, you'll receive an order confirmation email.

This confirmation acknowledges receipt of your order but does not constitute acceptance.

Your order is accepted when your items have been dispatched.

We reserve the right to refuse or cancel any order where permitted by law, including where:

  • Products are unavailable.

  • Payment cannot be verified.

  • Fraud is suspected.

  • Pricing or product information contains a genuine error.

6. Payments

We accept secure payment methods available at checkout.

Payment must be successfully authorised before your order is processed.

VoltTrail does not store your full payment card details.

7. Shipping

Shipping times are estimates only.

Standard processing time is generally 1–2 business days, with estimated delivery within 5–10 business days across Australia.

For full details, please refer to our Shipping Policy.

8. Returns & Refunds

Returns, exchanges, and refunds are handled in accordance with our Returns & Refund Policy and your rights under Australian Consumer Law.

Please review our Returns & Refund Policy before making a purchase.

9. Warranty

Products may include a manufacturer's warranty.

Warranty periods and coverage vary by manufacturer.

For more information, please refer to our Warranty Policy.

Nothing in these Terms limits your rights under Australian Consumer Law.

10. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms & Conditions excludes, restricts, or modifies any rights or remedies you may have under Australian law.

11. Intellectual Property

All content on the VoltTrail website, including but not limited to:

  • Logos

  • Branding

  • Graphics

  • Product layouts

  • Website design

  • Text

  • Images created by VoltTrail

  • Icons

  • Videos

is owned by or licensed to VoltTrail and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or use our content without prior written permission.

Manufacturer trademarks, logos, and product names remain the property of their respective owners.

12. Website Use

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to gain unauthorised access to our systems.

  • Interfere with website security or functionality.

  • Upload malicious software or harmful code.

  • Copy or scrape website content without permission.

13. Limitation of Liability

To the extent permitted by law, VoltTrail is not liable for indirect, incidental, special, or consequential loss arising from the use of our website or products.

Nothing in these Terms excludes liability that cannot legally be excluded under Australian law.

14. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you acknowledge that your personal information will be handled in accordance with that policy.

15. Third-Party Links

Our website may include links to third-party websites for your convenience.

VoltTrail is not responsible for the content, security, or privacy practices of those external websites.

16. Changes to These Terms

We may update these Terms & Conditions from time to time.

Changes become effective when published on this page.

The "Last Updated" date will indicate the latest version.

17. Governing Law

These Terms & Conditions are governed by the laws of Australia.

Any disputes arising in connection with these Terms will be subject to the jurisdiction of the appropriate Australian courts, unless otherwise required by applicable law.

18. Contact Us

If you have any questions about these Terms & Conditions, please contact us.

VoltTrail

Business Address
[Insert Your Business Address]

Email
[Insert Your Support Email]

Business Hours
Monday – Friday
9:00 AM – 5:00 PM (AEST)

Thank you for choosing VoltTrail.

Power Every Trail.